Privacy Policy

This Privacy Policy ("Policy") sets out how Parbhat Neupane ("we," "us," or "our") collects, handles, shares, and protects your personal information whenever you access or use our websites, mobile applications, and other related services (collectively, the "Services"). By continuing to use or access our Services, you signify your acceptance of the practices described herein. We comply with international and domestic data protection regimes, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), as well as other applicable regulations.

1. Information We Collect

1.1 Information Provided by You

When engaging with our Services, you may voluntarily supply personal data, including but not limited to:

  • Contact details: name, email address, telephone number, and mailing address.
  • Account credentials: username, password, and responses to security questions.
  • Personal records: date of birth, payment details, and transaction history.
  • Preferences: interests, subscription settings, and communication choices.
  • Demographic information: such as age, gender, and location (if provided).

1.2 Information Collected Automatically

Through the use of cookies, tracking pixels, and server logs, we automatically gather technical and usage information, including:

  • Browsing information: IP address, browser type, pages visited, and session length.
  • Device information: device model, operating system, and unique device identifiers.

1.3 Information from Third Parties

We may also obtain data from:

  • Social media providers (e.g., Google, Facebook) if you link or sign in through those services.
  • Business partners and vendors that provide support in promotions, analytics, or fraud prevention.

2. How We Use Personal Information

2.1 Service Provision

  • Managing accounts and processing transactions.
  • Providing customer assistance and responding to inquiries.

2.2 Marketing and Personalization

  • Delivering promotional messages, surveys, or customized offers.
  • Adjusting recommendations and tailoring content to improve your experience.

2.3 Analytics and Enhancements

  • Monitoring behavioral trends in order to optimize existing Services and develop new ones.
  • Conducting research to improve performance and overall user satisfaction.

2.4 Legal and Security Compliance

  • Satisfying statutory obligations, such as responding to governmental or judicial requests.
  • Investigating fraudulent activity, enforcing our Terms of Service, and safeguarding user safety.

3. Disclosure of Information

3.1 Trusted Service Providers

Your information may be shared with external providers who assist us with:

  • Hosting, data analytics, and CRM tools.
  • Payment processing, marketing efforts, and security functions.

These providers are bound by confidentiality obligations and may use such information solely to fulfill their contractual duties to us.

3.2 Business Transactions

In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction.

3.3 Legal Obligations

We may disclose your personal data if compelled to do so by law, subpoena, or regulatory directive.

4. Cookies and Tracking Technologies

4.1 Purpose of Cookies

Cookies enable us to:

  • Maintain your login session and remember user preferences.
  • Analyze site traffic and enhance system performance.

4.2 Cookie Management

You may disable cookies via browser settings; however, doing so may result in certain features of the Services becoming unavailable.

5. Data Security

We employ industry-standard security measures, such as encryption and access controls, to protect your data. Notwithstanding these efforts, no security system is infallible, and transmission of data is ultimately at your own risk.

6. Your Rights and Options

6.1 Access and Control

Depending on your jurisdiction, you may exercise the following rights:

  • Request access to or correction of your data.
  • Request deletion or restriction of processing of your information.
  • Opt out of receiving marketing communications.

6.2 Data Retention

Personal data will be retained only for as long as necessary to achieve the purposes set out in this Policy or as otherwise required by law.

7. Third-Party Websites

Our Services may contain links to external websites. Their data-handling practices are not governed by this Policy, and we recommend that you review their privacy statements separately.

8. Amendments to This Policy

This Policy may be updated from time to time. Where material changes are made, we will notify you by email or within our Services.

9. California Residents

9.1 Rights Under the CCPA

This section applies exclusively to California residents and supplements this Policy. It sets forth the rights provided under the California Consumer Privacy Act (CCPA).

For purposes of the CCPA, "personal information" refers to data that identifies, relates to, or could reasonably be associated with you. This definition excludes:

  • Publicly available data
  • Data that has been de-identified or aggregated
  • Information outside the scope of the CCPA

9.2 Right to Know

You are entitled to request disclosure of:

  • The specific personal data we maintain about you
  • The categories of data collected
  • The sources from which data was obtained
  • The purposes for collecting or selling your data
  • The categories of third parties with whom we share your information
  • Whether we have sold your data, and if so, the recipients of such sales

9.3 Right to Delete

You may request deletion of your personal information, subject to legal obligations requiring retention. Please note that erasure of certain data may limit your access to specific Services.

9.4 Right to Opt Out

You may direct us at any time not to sell your personal information to third parties.

9.5 Exercising Your Rights

To exercise your rights, you must:

  • Contact us using the details set out in the "Contact Us" section
  • Provide sufficient information to verify your identity
  • Specify the rights you wish to exercise

We will provide a response within 45 days, extendable to 90 days with notice. Requests are processed free of charge unless deemed repetitive or excessive.

9.6 Purpose of Disclosure

This disclosure is intended to ensure that California residents are fully informed of their statutory rights and can exercise them effectively.

We will not treat you differently for exercising any such rights.

10. Contact Information

If you have questions, concerns, or requests concerning your personal data, you may contact us at: [email protected]

By continuing to use our Services, you confirm that you have reviewed and accepted this Policy. If you do not agree with its terms, you should discontinue use of the Services.